Terms and conditions

Returns

If you're not 100% satisfied, we have a money back guarantee on products returned within 30 days, All you need to do is send mail to cs@clicktoshop.com with your Order Details.To qualify for a refund, the product must be unopened and returned within 30 days of delivery. Opened or used products may be eligible for a partial refund of up to 80% of the purchase price.

Original shipping costs and return shipping costs are refunded without penalty only if the received item was defective, damaged at the time of receipt, or if the incorrect item(s) has been received. If a product is returned for any other reason, original shipping costs are not refunded, even if the original order included free shipping. Orders that are refused, undeliverable, or otherwise unable to reach the customer due to customer error may be charged return shipping in additional to the original shipping charges. clicktoshop inspects all product returned to its warehouses, and, if the item is found to not be defective, shipping fees will apply and/or a partial refund may be issued.

Return credits are issued within 24 hours once the item is received and Checked. Please note that shipping charges on Purchase are non-refundable. The cost of return shipping will be deducted from your refund.

How do I return a product?

To return a product, please contact our customer service team. At that time you will be issued an RMA (Return Manufacturer Authorization) number and provided instructions for how to return your purchase. Please be sure to refer to our return policy to ensure your product is eligible for return. If you are outside the 30 day return policy window, your purchase may only be eligible for replacement or exchange.

Shipping

Processing takes an additional 14 to 15 days for High Valued Custom made Products. ProAll items are shipped via Ground unless otherwise indicated. Please indicate a physical address with your payment to ensure the fastest possible processing time. Please allow 7-10 business days for items to arrive after shipment. Shipping discounts are offered for combined purchases. Additional shipping rates will apply for shipments outside of the 48 states.